What we do

Insurance we work with

Each clinician here is in network with some plans and out of network with others, and which is which can change. Tell us your plan when you write, and before your first session we tell you in writing what applies to the clinician you would see. For Medicare and MaineCare, we say yes or no for each clinician, plainly.

If you pay yourself

If you pay yourself, your fee for each session is given to you in writing before you start, so you never learn it at the door. A limited number of reduced-fee places may be open: ask when you write, and we answer plainly. HSA and FSA cards work like any other card. Please give 24 hours' notice to change a session. A storm or a dropped connection does not count as a late cancellation.

Receipts for reimbursement

At the end of each month we can email you an itemized receipt, called a superbill, to send to your plan if you want to ask for reimbursement. It carries a diagnosis code, which your plan will see. Whether your plan pays is its decision, and reimbursement is not guaranteed, so it is worth asking your plan before you start.

An estimate in advance

If you pay without insurance, you have the right to receive a Good Faith Estimate of what your care will cost before you start. We send you one in writing before your first session. If your final bill is $400 or more above the estimate, you can dispute it. The estimate is not a contract.

Checking your benefits

If you want us to bill your plan, we check your benefits before your first session and tell you in writing what we find: what the plan covers, what you may owe, and whether the clinician you would see is in network. If you pay yourself, there is nothing to check.